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Lower Your Duncanville Electricity Bill

Helping customers lower their Duncanville electric bill is a top priority for us at Bounce Energy.

When you choose Bounce Energy, you always get electricity service at a competitive low rate, but we will help you save money and conserve energy in other ways. For example, we will set you up with a consultation with a home energy efficiency expert when you order particular plans.

Bounce Energy also provides the following to Duncanville residents to help lower their bill and save money:

• Search Texas electric rates and find a better plan for your Duncanville home
• Get Energy Efficiency Tips
• Understand the Energy Efficiency Tax Credit
• Read more Money Saving Tips

Paying Your Duncanville Electric Bill if You're an Existing Bounce Energy Customer

Pay your Duncanville Bounce Energy bill with ease! Listed below are the various options for managing and paying your monthly electricity bill.

Pay Your Duncanville Energy Bill Online
Simply login to your account (go to MyAccount) to manage and pay your bill online, 24/7.

Pay Your Duncanville Energy Bill by Phone
Call toll free at 1-888-45-BOUNCE or 1-888-452-6862 to pay your electricity bill phone today.

Pay Your Duncanville Energy Bill in Person
Just stop on in at any Ace Cash Express location and pay your Bounce Energy bill in person. Find the Closest Duncanville Ace Cash Express or Moneygram location here.

Pay Your Duncanville Energy Bill via Mail (USPS)
Send your payments to:
Bounce Energy
P.O. Box 4423, Msc #200
Houston, TX 77210

Pay Your Duncanville Energy Bill Using Your Credit Card
Bounce Energy accepts Mastercard, Visa, American Express, and Discover.

Pay Your Duncanville Energy Bill Using Your Bank Account
Bounce Energy accepts money orders and personal checks.

A Guide to Help Duncanville Residents Understand Their Electric Bill:

Don't speak Texas electricity? That's okay, here's a glossary of terms to help you understand your electric bill.

• City Sales Tax
  Sales Tax collected by the city of Duncanville.

• Meter Number
  This is the serial number of the meter that records your kilowatt-hour usage.

• Previous Read
  This is the meter reading from the beginning of the start of your new billing cycle.

• Non-Recurring Charges
  This area highlights and identifies any non-recurring charges on your bill. This includes things like late fees, returned check fees, restoration of service charges, or any other fees that are disclosed in Bounce Energy's terms of service contract that is provided to the customer.

• Advanced Metering System Surcharge
  This is a surcharge mandated by the State of Texas legislature that allows electric delivery companies to recover the costs for their Advanced Metering Systems. This surcharge will be split by all the electricity users who get an Advance Meter. Your monthly surcharge is added onto your bill over the course of a few years. For more information, contact Bounce Energy.

• Total Current Charges
  This section highlights the balances from the previous bill, payments made on the previous bill, the total amount due and a check box for the customer to voluntarily donate money to the bill payment assistance program.

• Bill Period
  This is the start and end of each individual billing cycle for a customer. This can vary depending on the number of days in each particular month, however. But a billing period is from 28-31 days.

• Type
  The kind of meter your house/business uses.

• Electric Service Identifier (EISD)
  This is a unique number given to your residence by ERCOT. Duncanville Electricity Providers use this number to make sure that you get the correct service.

• Late Payment Penalty
  This is a one-time penalty of not more than 5% maybe be charged on an overdue bill. Outstanding delinquent balances cannot be re-penalized. However, this doesn't apply to residential or small commercial customers of the Provider of Last Resort (POLR).

• Multiplier (Multi)
  This is the number your meter is multiplied by to get the correct amount of usage.

• Customer Charges
  These are flat fees that are applied to a customer's electricity bill each month, regardless of how many kilowatt (kWh) used each month. This fee covers meter reading, equipment, and customer service.

• Current Read
  This is the meter reading at the end of your billing cycle.

• Usage
  This is the amount of electricity you've used. It is measured in Kilowatt hours. The calculation works as:
  Current Reading - Previous Reading = Usage

• Kilowatt-hours (kWh)
  This is a measurement of energy. One kilowatt (kW) of power for a one hour time span. This is the amount of electricity that providers charge you on your bill for each billing period.

• Recurring Charges
  This highlights and identifies the different individual recurring charges other than for electric service.

• Bill Payment Assistance Program (Bottom Right of your Bounce Energy Bill)
  The Bill Payment Assistance Program was implemented by the PUC so that in the instance where a customer is going to have trouble paying their Texas electricity bill, they can contact Bounce Energy and receive assistance in handling their bill if they cannot pay. If the customer calls for assistance, they will then be informed of the different kind of bill payment options and assistance programs that are currently provided by their Texas electric company. These kind of programs might include bill payment assistance, deferred payment options, disconnection moratoriums for the ill or low-income energy assistance programs. Every REP is required to provide a yearly report on June 1st to the commission summarizing the amount of customer donations, the amount of money set aside for bill payment assistance, and the assisting agency or agencies selected to disburse funds to resident customers and the amount of money disbursed. This is PUC Regulation #25.480.